Policies & Information for your holiday
The wellbeing, safety and security of our guests and our staff has been at the heart of the Schwarzer Adler for generations. Even more in the current situation, we will do everything, so that you can spend a safe and worry-free holiday.
Most things do not change, even if the times are difficult: we welcome you in our house with Austrian hospitality. In addition, our spacious hotel offers room for you to enjoy relaxing holidays. Nevertheless, the are adaptions, which we have put together for you on this page.
We try our best to keep the following page up-to-date, but due to the constant changes, we cannot be held accountable for the validitiy of the information. If you have any specific questions, we are happy to answer them on the phone on +43 5446 2244.
Cancellation policy
In the case of an official f.e. travel warning or a obligation to quarantine in our area or your region with regards to COVID19, your booking can always be cancelled free of charge.
For all new and existing direct bookings, with arrival before 31.1.2021, the following
- Free of charge up to 1 week before arrival
- For cancellations made within the last week before arrival, 90% of the trip cost is charged
- For late arrivals and early departures, the entire time period booked will be charged.
Otherwise, our general terms and conditions with the following cancellation policy apply:
- Free of charge up to 1 month before arrival
- For cancellations from 1 month to 1 week prior to arrival, we charge 70% of the trip cost
- For cancellations made within the last week before arrival, 90% of the trip cost is charged
- For late arrivals and early departures, the entire time period booked will be charged.
In addition, we recommend to get a travel insurance f.e. Europäischen Reiseversicherung
SAFE CHECK-in & CHECK-OUT
We organize the check-in and check-out procedure as efficient and contactless as possible. Please take advantage of the online check-in and pay your bill on the evening before your departure, so that we can avoid a crowd of people in the reception area.
stay safe with mask & distance
In the whole buliding, but especiall in the restaurant and spa area, the minimum distance is 1 meter. Please avoid gatherings of persons. In addition, wearing a mask is required in the hotel, especially in areas, where the minimum distance is not possible. Also, all staff with guests contact wear mask for your protection.
Hygiene
Please wash your hands with soap regularily during the day. In addtion, desinfection stations are located throughout the hotel. Please consider the right etiquette when coughing.
Restaurant
In our restaurant has been adapted to the current needs and offeres plenty of space an distance. At the buffet, wearing a mask and desinfecting your hands is obligatory. Furthermore, in all areas, eating and drinking is only allowed when you are seated.
Spa & Wellness
Our spacious spa area with pools and saunas is open as usual, but please keep the minimum distance in mind. There will be no sauna treatments with our spa attendant this winter. For beauty treatments and massages in our Adler Vital, please wear a mask during the treatment.
Child care
We ask for your understanding, that we cannot say if or how we can provide child care in our play area this winter.
regular health checks for our staff
All members of the Adler team are trained with regards to the situation and they are also tested on COVID19 regularily.
Thank you for your support
We rely on your cooperation in all areas and thank you for your support and understanding.
Please follow the following principles when you do not feel well or show symptoms:
- If you are ill before you travel: Please stay at home and protect yourself and others!
- When you experience any symptoms (f.e. coughing, sore throat, loss of sense of smell or taste, fever, etc.) during your stay, please remain at your hotel room and call the reception immediately.
further information...
general information when traveling to austria
is provided by the regional Tirol Marketing on www.tirol.at
more detailed information about st. anton
as well as safety meassures and up to date information is provided by the tourist office: www.stantonamarlberg.com
Ski area SKI ARlberg
You can find information about the ski area here: www.skiarlberg.at
Ski School Arlberg
Here you can find information about ski courses: Skischule Arlberg
